Site support and maintenance

Correction of errors, refinement, maintenance, monitoring 24/7 and development of web projects.

We work with any content management systems (CMS)

We guarantee the availability of your sites

Professionals with 5+ years of experience

What tasks does technical support of the site solve?

Updating information on the site

Our specialists promptly place information on websites, edit texts, optimize images and videos for placement on the website.

Support, development and improvement of functionality

Your site should develop, and we will help it: we will make changes to existing modules, create new ones, modernize services, optimize work, and repair what is broken.

Ensuring uninterrupted operation

We pay special attention to the smooth operation of the site and its availability on the Internet 24/7.

Diagnostics, treatment of viruses and vulnerabilities

Every day there are new viruses that interfere with the stable operation of sites, and often completely block it. We find, remove viruses and prevent them from reappearing.

Benefits of working with Artefix support

Technical support rates:

Starting

30 900 ₸ / мес

3 hours

Base

54 900 ₸ / мес

5 o'clock

Optimal

89 900 ₸ / мес

10 hours

Didn't find a suitable offer?

Leave your phone, we will call you back and select an individual tariff for you under your budget.

Support for sites on various platforms

Order a website usability audit

Audit cost ~~12 590 tenge~~ 8 890 tenge

This is a separate service from site support and maintenance. This audit will help you to establish the quality of the technical setup of the site and evaluate the qualifications of your specialists.

What can happen to your site without professional support?

The site is not updated, regular optimization is not carried out:

The position of the site in search engines decreases. The place of your site is occupied by competitors with up-to-date and useful information, well-developed structure, modern and convenient design.
You don't know what to add, change or delete on the site because you don't know the latest trends.
The site control panel (CMS) is not updated to the current version, contains "holes" that allow intruders or spammers to gain unauthorized access to the site. This is fraught with theft of data, such as passwords, user identities, and the placement of malicious code. All this negatively affects the work of the site and its positions.
Information on the site may not be displayed correctly in new versions of browsers.
The site has an outdated design, inconvenient structure, irrelevant information. The result is distrust of visitors and a drop in sales.
To make urgent changes on the site, you need to look for specialists again, restore access. It will take time for new specialists to delve into your site and not break anything, because they were not originally involved in the development. Solving even elementary tasks can take a long time and disrupt the operation of the entire site.

There is no round-the-clock monitoring of the availability and performance of the site:

The site does not open, the reasons may be different: the server crashed, the hosting provider changed the settings, the editor on the site accidentally clicked “in the wrong place”, they forgot to pay for the domain or hosting, hackers hacked the site, etc.
Site visitors cannot place an order, because. the shopping cart on the site does not work, it is impossible to register and get into your personal account, letters about a successful order go to spam or do not come. As a result, you do not receive orders and lose customers.
Loss of a domain name if it is not renewed in a timely manner. The domain can be repurchased by extortionists who will ask for a large sum for the domain.
Permanent deletion of site data if the services of the hosting provider are not paid for on time.

Are you working with another company or team? You are not satisfied with the result? We will gladly help you!

Take advantage of our help!

About company

My name is Natalia, I am the leader Digital agency "ArteFix". Our agency provides comprehensive services for creating websites, as well as support, marketing and information development of completed projects.

home a task, which we set ourselves - to achieve an effective representation of the company, products and / or services of our customer on the Internet. The main goal, which our work contributes to, is to increase the efficiency of the client's business through Internet technologies.

We provide the client with our experience in conquering the Internet market, leaving him with the final choice of strategy, and for himself the right to recommend the most effective steps to achieve the goal.

Natalia Beskrovnaya

Scheme of work

Report
problem

We set the task
to work

Solution
tasks

Testing
tasks

Report
work

Frequently asked Questions

Is it necessary to take monthly technical support?

No. We also do one-time upgrades.

Are you quick to respond to a given task?

During business hours, we respond to tasks within 1-3 hours. We begin the implementation of urgent tasks immediately, immediately after they are set.

What experience do your developers have?

All our programmers have more than 5 years of experience and constantly improve their professional skills by attending industry events or courses.

Are you under contract?

We work exclusively under the contract and promptly provide financial statements. The customer can act as an individual or a legal entity.

How do I know which service package I need?

Technical support differs in the number of hours, response time to the application, and some additional features. Each package includes standard items that allow you to ensure the stable operation of your site. Also, the choice of a service package depends on the type of your web resource: a landing page, a small multi-pager and an online store require different maintenance times. They have completely different errors, including the level of complexity. If you cannot decide which package you need, please contact us, we will help you make the right choice.

I want to change something on the site. Will this be considered technical support?

No, alterations on the site are not considered technical support and maintenance of the site. If you are interested in improvements to the site, you can learn more about them by calling us - we will answer all your questions.

Do I need to give you access to the site?

Yes. To provide technical support, we need all access to your site - to the administrative panel, FTP, access to the domain and hosting. This is required to fix bugs, check functionality and perform other actions necessary during technical support. All data that you provide to us remains only with us, and is not transferred in any way to anyone else.